Table of contents

FAQ

Table of contents

Product and personalization

What are the different shelter models available and their specific features?

ByCommute offers a range of bicycle shelters, including open shelters, secure shelters and wooden shelters. Secured shelters are designed from recycled shipping containers and offer a secure, enclosed space for parking bicycles. Wooden shelters blend into a natural setting and can dress up even the smallest spaces.

How does the customization process work, and what options are available?

ByCommute shelters can be customized. Customers can choose the color, display their logo, apply wooden cladding from the Alps, decorate the shelter with a unique artist's rendering, or choose the type of roofing. 

What is the maximum capacity of bicycles that each shelter can hold?

The capacity of the shelter depends on its size. On average, you can count on a length of 1m for 2 bicycles, to maintain good user comfort. 

Are shelters suitable for all types of bikes?

The spacing we recommend makes it possible to secure all types of bike, whether road, mountain or electric.

For cargo bikes or tricycles, we can offer customized spacing and circulation systems on request.

What types of bike racks are used in the shelters?

To guarantee maximum safety, ByCommute designs all its bike shelters with 3-point bike racks recommended by the FUB. These hoops allow you to attach the frame, front wheel and rear wheel at the same time.

Are the shelters made in France?

Yes, all ByCommute shelters are designed and manufactured near Grenoble, France's bicycle capital.

Safety and durability :

How is the shelter secured to guarantee bike safety?

Secure shelters offer a closed space with access that can be managed remotely. They can be fitted with different types of locks, including a key lock, a digicode, or a connected lock that allows the container to be unlocked using a phone or RFID badge. Inside the shelter, bikes can be attached to FUB-recommended 3-point bike racks, which allow the frame, front wheel and rear wheel to be fastened at the same time.

Are the shelters weatherproof and what is their estimated lifespan?

ByCommute shelters are designed to withstand all types of weather, even hail! Our wooden bicycle shelters come with a 5-year structural warranty, while our container shelters come with a 10-year structural warranty.

Are shelters designed to withstand specific conditions, such as vandalism or attempted theft?

ByCommute security shelters are designed to protect against theft. They feature high-quality locking systems and can be closed with doors and locks of your choice.

What type of lock is used to secure the shelter?

You can choose the lock that best suits your needs. ByCommute can install a key lock, a keypad lock, or a connected lock that lets you unlock the container using your phone or an RFID badge.

Are bikes secured inside the shelter?

Yes, we install a system for attaching bikes and scooters inside the shelter to double security.

Purchase and installation process :

What is the process for taking advantage of available subsidies?

ByCommute helps its customers obtain subsidies for the purchase of bicycle shelters. Thanks to Alvéole Plus or OEPV aid, customers can obtain up to 50% of financing on their bike shelters. To find out more about the subsidies available, customers can test their eligibility on the ByCommute website.

How do I install the shelter once I've bought it?

ByCommute shelters can be installed on any flat, hard surface, such as parking lots, cobblestones or a concrete slab, without any additional work. If the site isn't suitable, we can send our installation teams anywhere in France to carry out civil engineering or installation work.

How long does it take to deliver my order?

For BySecurity shelters based on containers, delivery time is generally 10 weeks working days.
For wooden bike shelters, the lead time is 8 weeks working days.
Please note that these times are given as an indication and may vary according to the period.

What type of maintenance or after-sales service is offered?

Our shelters are designed to be the most resistant in use, but to prevent any problems, a maintenance service can be provided, depending on the options selected.

Is it possible to add extra spaces for bikes or scooters after the shelter has been installed?

The BySecurity shelter is fully modular, making it easy to add additional bicycle parking spaces. Our wooden shelters must be sized to allow for extra space beforehand. We invite you to mention this to us when we discuss your project.

What is the company's customer service policy in the event of problems or questions after purchase?

We'll be at your side every step of the way, so you can enjoy the benefits of a quality bike shelter.

Who are these shelters designed for?

Bicycle shelters are ideal for local authorities, private companies, large structures, condominiums, and any organization wishing to encourage bicycle use.

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